bhk999 Terms and Conditions

1.1 Applicability of Terms

These terms and conditions apply to all users of the bhk999 platform. By visiting the bhk999 website, opening an account or using any service, you agree to comply with these terms. bhk999 will not be held responsible if the platform is used without reading or understanding these terms.

bhk999 reserves the right to change, amend or update these terms at any time. Continuing to use the platform after any changes means you have accepted the updated terms.

1.2 Description of Services

bhk999 is an online gaming and betting platform that provides the following services for Bangladeshi users:

• Slot games and casino games
• Live casino (Evolution Gaming, Ezugi and other top providers)
• Cricket betting (including BPL, IPL, T20 World Cup and ICC events)
• Fishing games and other special games
• Deposit bonuses and promotional offers

These services are provided under these terms and their respective specific rules.

1.3 Language and Communication

These terms and conditions have been prepared in Bengali. All bhk999 support services are provided in Bengali 24/7. For any questions or clarifications, contact us on live chat or email us at [email protected].

2.1 Registration Requirements

The following conditions must be met to open an account at bhk999:

• You must be 21 years of age or older.
• Each person may open only one account.
• All information provided at the time of registration must be true, accurate and complete.
• The account is for personal use only — betting or transacting on behalf of a third party is prohibited.
• Citizens of countries where online gaming is legally prohibited may not open an account.

2.2 Single Account Policy

Only one account per person is permitted. If multiple accounts belonging to the same person are detected — through shared name, address, device, IP address or payment method — the following will apply:

• The additional accounts will be closed.
• All bonuses and winnings in duplicate accounts will be cancelled.
• In serious cases, the main account may also be suspended.

2.3 Account Security

You are responsible for keeping your account secure. Please keep the following in mind:

• Keep your password strong and do not share it with anyone.
• Do not disclose your login details to any third party.
• If you suspect unauthorised access to your account, notify us immediately.
• Always log out completely after using a public or shared device.

bhk999 will not be held liable for any loss resulting from unauthorised use of your account, unless it is caused by a technical fault on the platform.

3.1 Age Verification Requirements

bhk999 strictly follows a 21+ policy. Where necessary, we may request the following documents to verify your age and identity:

• National ID card (NID) or passport
• Birth registration certificate (where applicable)
• Utility bill or bank statement for address verification
• Documents proving ownership of the payment method

Withdrawals may be temporarily held until verification is complete.

3.2 Consequences of Providing False Information

If false, distorted or incomplete information is provided during registration or the verification process:

• The account will be closed immediately.
• All pending bonuses and winnings will be forfeited.
• Whether the original deposit balance is returned will depend on the circumstances of the case.

4.1 Supported Payment Methods

bhk999 currently supports the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — Digital payment service of the Postal Department
• Rocket — Dutch-Bangla Bank's mobile banking service
• Upay — UCB's digital payment service

Payment method availability may change and any updates will be announced on the platform.

4.2 Deposit and Withdrawal Limits

Limits applicable to all payment methods:

• Minimum deposit: ৳500
• Minimum withdrawal: ৳1,000
• Withdrawal processing time: Usually completed within 10 to 45 minutes.

Maximum deposit and withdrawal limits may vary depending on your account verification level and VIP status.

4.3 Withdrawal Process

Before requesting a withdrawal, please ensure the following:

• Your account verification is fully complete.
• The wagering requirements for any applicable bonus have been met.
• The withdrawal method matches the method used for the deposit.

bhk999 reserves the right to carry out additional verification for unusual or suspicious transactions, which may cause delays in processing.

4.4 Ownership of Funds

All funds deposited into your account must be your own legally obtained money. Depositing funds from third parties, borrowed money or illegal sources is strictly prohibited. Payment methods registered under a different name may not be used.

5.1 Welcome Bonus

bhk999 offers new members a 100% bonus on their first deposit, up to a maximum of ৳20,000. Bonus examples:

• Deposit ৳1,000 → ৳1,000 bonus → total playing balance of ৳2,000
• Deposit ৳42,000 or more → maximum bonus of ৳20,000 → total playing balance of ৳62,000

To receive this bonus, you must select the bonus option on your first deposit after registration. Once a bonus has been claimed it cannot be cancelled.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x (twenty times the bonus amount). For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing.

• Not all accepted games are eligible for wagering calculations — the contribution rate may differ by game category.
• The deadline to complete wagering is 30 days from the date the bonus is awarded.
• If wagering is not completed within the specified period, the bonus balance will be cancelled.

5.3 Other Promotions

bhk999 regularly offers various promotional offers. Each promotion has its own specific terms which will be stated on the offer page. General rules:

• Promotions may not be combined with one another unless explicitly stated.
• If a deposit is withdrawn during the same bonus period after receiving a bonus, the bonus and any associated winnings will be forfeited.
• bhk999 reserves the right to change or withdraw any promotion at any time.
• If misuse of a promotion is suspected, the account will be reviewed.

5.4 VIP Program

bhk999's VIP program has four tiers, each offering weekly cashback benefits:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.8% weekly cashback
• Platinum: up to 1.0% weekly cashback

You can advance to higher tiers through regular play. VIP benefits and cashback terms are subject to change.

6.1 Fairness of Game Results

All games on the bhk999 platform are operated by third-party technology providers (Pragmatic Play, Spribe, PG Soft, JILI, Evolution Gaming, Ezugi, Microgaming, NetEnt and others) and use Random Number Generator (RNG) technology. This technology ensures that the outcome of every game is completely random and fair.

6.2 Technical Issues

If a technical issue occurs during gameplay — such as internet disconnection, server problems, or any other reason — bhk999 will follow these rules:

• Results of completed rounds will be considered final.
• For incomplete rounds, the game provider's system logs will be followed.
• Disputes arising from technical issues will be resolved through the support team.

6.3 Betting Rules

For sports betting (especially cricket betting):

• All bets are final and cannot be changed after an event has started.
• If an event is cancelled or abandoned, the bet amount will be refunded.
• bhk999 reserves the right to void bets in the case of incorrect odds being set.
• Winnings obtained through match-fixing or any other unethical method will be considered void.

7.1 Strictly Prohibited Activities

The following activities are completely prohibited on the bhk999 platform:

• Creating or operating multiple accounts.
• Bonus abuse — such as intentionally using risk-free betting methods to claim bonuses.
• Using hacking, viruses, or any harmful software.
• Playing games using automated software or bots.
• Intentionally exploiting technical glitches or bugs on the platform.
• Engaging in money laundering or any illegal financial activity.
• Colluding or conspiring with other players.
• Opening or operating an account using someone else's identity.

If any of these activities are detected, the relevant account will be immediately closed and all balances will be confiscated.

8.1 Grounds for Suspension by bhk999

bhk999 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of these terms and conditions.
• Failure to complete identity verification.
• Unusual or suspicious transaction activity.
• Direction or request from legal authorities.
• When account protection is required for security reasons.

8.2 Account Closure by the User

If you wish to close your account yourself, you can submit a request via live chat or by emailing [email protected]. Before the account is closed:

• If the wagering requirements of an active bonus have not been met, the bonus balance will be cancelled.
• Any remaining main balance will be returned to the registered payment method.
• Self-exclusion requests for responsible gaming reasons will be processed on a priority basis.

9.1 Limited Liability

To the maximum extent permitted by law, bhk999 is not liable for the following:

• Losses caused by internet disconnection or server problems.
• Issues arising from technical errors by third-party game providers.
• Losses due to unauthorised access to an account caused by the user's own negligence.
• Consequences related to the legal status of online gaming in the user's own country.
• Financial losses arising from gaming — gaming always carries a risk of loss.

9.2 Acknowledgement of Risk

By using bhk999, you acknowledge that:

• Online gaming is a form of entertainment, but it carries the risk of losing money.
• You will only play with an amount of money you can afford to lose.
• It is not possible to guarantee income from gaming.
• You are using the platform voluntarily and in a sound state of mind.

10.1 Data Collection and Use

bhk999 collects and processes your personal data. Full details of how we use your data can be found on our Privacy Policy page. In brief:

• Your data is used solely for providing services, verification, and fulfilling legal obligations.
• Your data is not sold to third parties.
• All data is protected by SSL encryption technology.

10.2 Use of Cookies

bhk999 uses cookies to keep the website functioning properly. By continuing to use the website, you are agreeing to the use of cookies. For more details about cookies, please see our Privacy Policy.

11.1 Our Commitment

bhk999 is committed to responsible gaming. We believe gaming is a form of entertainment and should never become a problem.

11.2 Available Tools

We provide the following features for our players:

• Deposit Limit Setting: The ability to set a personal deposit limit.
• Self-Exclusion: The ability to temporarily or permanently exclude yourself from the platform.
• Cooling-Off Period: The ability to put your account on a temporary pause for a set period of time.
• 24/7 Support: Live chat in Bengali to help with gaming-related concerns.

For more details on responsible gaming, please see our Responsible Gaming page.

12.1 Notice of Changes

bhk999 may change these terms and conditions at any time. For important changes:

• A public notice will be posted on the website.
• A notification may be sent to the registered email address.
• The date of the change will be noted at the top of the page as "Last Updated".

If you continue to use the platform after a change, you will be considered to have accepted the updated terms and conditions.

12.2 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the entire agreement between bhk999 and its users. Any prior oral or written understandings are replaced by these documents.

12.3 Dispute Resolution

Any dispute between bhk999 and a user will first be attempted to be resolved through discussion. To that end:

• First, contact our support team via live chat or at [email protected].
• If the support team is unable to resolve the matter, there is a process for escalation to a higher level of review.
• bhk999 is committed to resolving disputes in a fair and impartial manner.

12.4 Contact

For any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — via the chat button on the website