bhk999's Privacy Policy
This page explains in detail how your personal information is collected, stored, and kept secure.
1. Introduction and Scope
bhk999 ("we", "our", "platform") provides a trusted online casino and betting service for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting your personal information.
This privacy policy tells you what types of information we collect when you use the bhk999 website (https://bhk999.cam), how that information is used, who it may be shared with, and what rights you have over your information.
By using bhk999's services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
2. Data Collection
We collect information about you in the following ways:
2.1 Information You Provide Directly
During account registration, verification, and use of our services, you provide us with the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID (NID) or passport details (for KYC verification)
- bKash, Nagad, Rocket, or Upay account details
- Messages and information provided through support chat
2.2 Automatically Collected Information
When you visit our website, our system automatically collects certain technical information:
- IP address and device identifier
- Browser type and operating system
- Pages visited and time spent
- Click data and navigation patterns
- Referral URL (where you came from before reaching our site)
- Session information and login time and date
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may also collect information about you from trusted third-party services. This information is used solely for legal and security purposes.
3. Purpose of Data Use
bhk999 uses collected information only for the purposes described below:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Running gaming and betting services smoothly
- Managing bonuses and promotions
3.2 Security and Legal Compliance
- Ensuring age verification (for users aged 21 and above only)
- Preventing fraud, money laundering, and cybercrime
- Completing KYC (Know Your Customer) verification
- Complying with regulations and legal obligations
3.3 Service Improvement
- Improving website functionality and usability
- Identifying and resolving technical issues
- Personalising the user experience
- Conducting analysis to support new games and service additions
3.4 Communication
- Sending important notifications related to your account
- Responding to support requests
- Sharing promotional offers with your consent
4. Data Disclosure and Sharing
bhk999 does not sell or rent your personal information to any third party. Information may be shared only in the limited circumstances described below:
4.1 Service Provider Partners
We work with trusted technology and service providers to operate our services. These providers may access information only for their designated tasks and may not use it for any other purpose:
- Payment processing services (related to bKash, Nagad, Rocket, and Upay)
- Identity verification services
- Cybersecurity and fraud prevention services
- Game software providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, etc.)
4.2 Legal Obligations
In the following circumstances, we may be required to disclose information to law enforcement agencies or regulatory authorities:
- As part of a court order or valid legal process
- To prevent suspected money laundering or terrorist financing
- To assist in investigations of fraud or cybercrime
- To protect the legal rights of ourselves or other users
6. Security Measures
bhk999 maintains industry-standard security measures to protect your personal and financial information. Our security framework operates on the following levels:
- SSL/TLS Encryption: All data transmission between you and our servers is handled through secure encryption.
- Data Storage Protection: Stored information is kept secure using advanced encryption methods.
- Access Controls: Only authorised staff may access your information for specific and necessary purposes.
- Two-Step Verification: An additional verification layer is provided for account security.
- Regular Security Audits: Regular system checks are conducted to identify potential vulnerabilities.
- Third-Party Security Testing: Our systems are regularly tested by independent security experts.
7. Data Retention Period
bhk999 retains your personal information only for as long as is necessary and legally required.
7.1 Information for Active Accounts
While your account is active, we retain your full profile, transaction history, and gaming records. This information is essential for service delivery and legal compliance.
7.2 After Account Closure
Even after an account is closed or deactivated, we may retain certain information for a specified period for the following reasons:
- To meet legal obligations (such as financial records and transaction history)
- For dispute resolution and responding to legal claims
- For fraud prevention and security purposes
- For potential account recovery requests
7.3 Data Deletion Requests
Taking applicable laws and regulatory obligations into account, you may request deletion of your information under certain circumstances. For such requests, please contact our support team.
8. Your Rights
You have the following rights in relation to your personal information:
8.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will fulfil your request within a reasonable timeframe.
8.2 Right to Correct Information
If there is any incorrect or incomplete information in your profile, you may request that it be corrected. Some information can also be changed directly from your account settings.
8.3 Right to Delete Information
Under certain circumstances, you may request deletion of your personal information. Please note, however, that some information may not be possible to delete due to legal obligations.
8.4 Right to Restrict Processing
For specific reasons, you may request that processing of your information be temporarily suspended.
8.5 Right to Opt Out of Marketing Communications
You can stop receiving promotional messages and notifications at any time. To do so, contact our support team via live chat or send an email to [email protected].
9. Minor Protection
bhk999 strictly provides services only to those aged 21 or above.
- Age verification is mandatory at the time of registration.
- In suspicious cases, additional identity verification documents may be requested.
- If someone is found to be a minor, the account will be closed immediately and any deposited funds will be returned.
- No information is knowingly collected from minors.
- If we suspect that a minor is using an account, we will take immediate action.
Parents or guardians are requested to monitor their children's internet use and keep them away from gambling services. To learn more about responsible gaming, visit our Responsible Gaming page.
10. Policy Changes
bhk999 reserves the right to amend or update this privacy policy as needed. In the event of a policy change, we will notify you in the following ways:
- The update date on this page will be changed.
- For significant changes, a notification will be sent to your registered email.
- A notification about the changes will be displayed when you log in to our platform.
Continued use of our services after any changes will indicate that you have agreed to the new policy. We recommend that you review this policy regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is always ready to help you.
For more information, visit our FAQ, Terms & Conditions, or Responsible Gaming page.